Welcome to HandySoul

We are a studio of handmade creators, crafting cute items.
We make every piece by hand, with love. Your support grows our dream.

TINY MICE, BIG CHARM

Handmade crochet mice, uniquely designed to brighten your day.

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FAQ

🌸 About Our Studio

We are a studio of handmade artists dedicated to creating cute, unique crochet items. Every single piece is lovingly stitched and crafted by hand with endless dedication. When you buy from us, you aren’t just buying a product—you are supporting an artisan's dream. Your support helps make our dreams come true!

💳 Accepted Payment Methods

To ensures your shopping experience is completely safe, we process all transactions through PayPal and Shopify Payments.

Via our Shopify checkout gateway, you can securely pay using:

  • Major Credit Cards: Visa, Mastercard, and American Express
  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay

Rest assured, every transaction is fully encrypted and securely handled.

🌍 Shipping & Delivery

Do you ship internationally?

Absolutely! We joyfully send our handmade creations to customers all over the globe. To ensure your items arrive in perfect condition, every single order is packed with the utmost care.

Estimated Delivery Times

  • Standard Delivery: 7–15 business days
  • Express Delivery: 5–10 business days
  • Your final, precise delivery estimate will be calculated and displayed during checkout.

Tracking Your Package

As soon as your package is on its way, a shipping confirmation email containing a tracking link and number will head to your inbox.

Please note: It can take up to 24 hours for the tracking status to update after you receive the notification. If it hasn't arrived, remember to take a quick look in your spam or junk folder.

If your tracking details are missing, or if you suspect your parcel is delayed or lost, please reach out to us. We’re always here to look into it and give you an update!

Delivery Issues

If an order is marked as undeliverable, please drop us a line right away. We will immediately coordinate with the courier to sort it out and find the best solution for you.

📝 Returns & Refunds

Our Return Policy: Because each of our crochet pieces is lovingly crafted by hand and often made-to-order, we are generally unable to accept returns or exchanges once your package has been shipped.

Damaged or Incorrect Items: Your happiness is our priority. If your package arrives damaged or there is a mistake on our part, please reach out immediately with a few clear photos. We’ll look into it right away and do our absolute best to make things right.

Bespoke & Custom Creations: Once payment goes through for a custom order, we cannot issue a refund, as the piece is being created exclusively for you.

Need to Change or Cancel? If you change your mind, let us know within the hour! We will do our best to accommodate your request. However, because we love getting to work on your orders quickly, we cannot modify or cancel your order if it has already entered production or packaging.

Address Changes
Please double-check your shipping address at checkout. If you need to make any changes, please contact us as soon as possible, as we are unable to alter delivery details once the order has been shipped. If a parcel is returned to us due to an incorrect address or failed delivery, the customer will be responsible for any additional shipping fees required for redelivery.